Shipping

Cancellations

Due to orders being processed immediately after placing your order we can not cancel or amend your order once it has been placed.

Returns

Due to all items being made to order we can not offer a refund or exchange. However if you are not 100% satisfied with your items or your order arrives damaged in transit, please do get in touch to discuss.

International Orders 

Please be advised that customers will be responsible for any additional taxes or charges that may be incurred during delivery. Ella and The Roo will not be responsible for any additional charges.